Revenues and Benefits departments

Leading customisable document management and workflow solution to enhance your chosen way of working.

Within Revenues and Benefits, even small improvements in eficiency can help you make great strides forward in citizen service. With your processes so fundamentally document-driven, this means you simply can't afford inflexible, inefficient paper-based processes or an electronic document and records management system (EDRMS) that is complex to use and doesn't fit your working practices. That's why IDOX has developed a completely customisable electronic document and workflow management solution designed specifically for the needs of modern Revenues and Benefits service.

Key benefits of IDOX Revenues & Benefits solutions

A solution that works the way you work. Other EDRMS products require you to adapt your processes to fit. IDOX adapts to your chosen way of working.
Faster claims processing and revenue collection. Intelligent document indexing, workflow automation and full back-office integration combine to deliver greater speed and efficiency in every document-related process, from identifying incoming post to distributing workloads evenly and ensuring quality assurance.
Anytime-anywhere access. Wherever they are, officers can access everything they need to handle a case via a familiar web browser, making flexible and mobile working possible. And your IT function doesn't have to worry about the effort or cost of installing or upgrading special software on client devices.
Point-and-click simplicity. All workflow generation, tracking and matching is carried out automatically, behind the scenes, based on rules set by yourselves. Officers simply pick up their work from a queue – and run with it.