IDOX Public Access Expert Systems (PAES)

Intelligent, automated citizen engagement and complete integration with the back office.

IDOX Public Access Expert Systems (PAES) guides citizens through the maze of planning and/or building-control requirements and helps them select the application forms they need, while automatically transferring the information they provide into your back-office solution to aid efficient application processing.

IDOX Public Access Expert Systems uses a series of questions to guide enquirers through the application workflow, making it easier and faster for them to find out for themselves:

If there are any development constraints on a property.
If a planning or building-control application must be made.
Which forms they need to complete.

By integrating directly with your IDOX group solution, IDOX Public Access Expert Systems helps you process applications more efficiently. The answers provided by applicants are automatically stored within the IDOX group back-office software, and also as part of the property history. At any time, officers can access the questions and answers through a system enquiry and use standard IDOX group functionality to incorporate the information into letters and templates as required.