Acolaid suite

Facilitating efficiency, improved service delivery and high performance levels to support the transformation agenda.

The Acolaid Suite is a corporate information management system that is designed to transform service delivery and performance. Advocating collaborative working, Acolaid allows local authorities to share a corporate pool of street, land and property information.

Integrated system

Derived from a single development source, Acolaid comprises a fully integrated suite of systems that cover core property based services in Environmental Health, Planning, Development Plans, Building Control, Land Charges and Development Plans. As a result of this integrated approach, councils can save the time, money and effort that is often wasted in duplicated information, and avoid the hassle of transferring information between departments.

Maximising data accessibility

Data is of little use unless it can be shared widely, benefiting all those who have a need for key land and property information. Acolaid was designed with integration in mind to facilitate the widest possible interaction with third party datasets. Using XML technology, Acolaid can integrate with a range of CRM systems, GIS systems, DIP systems, relational databases and legacy systems.

Customer Relationship Management

In recent years, many local government authorities have invested heavily in re-evaluating and restructuring their approaches to customer services. We believe that in the current climate of innovation, several equally viable models of customer relationship management will emerge in the public sector.

We are responding to this trend with a flexible range of CRM solutions, including:

  • Centralised call centre software
  • Centralised departmental call handling
  • Total integration with GIS and document management
  • XML content streams for third party systems
  • Web software for online forms

Improved performance and efficiency

Idox group commits to working with local authorities to review their services, and to considering where efficiency gains can be made. Based on Best Value Indicators (BVPI 109) as standard performance targets, Planning departments using Acolaid software have been the most improved in their area on more than one occasion. Idox group's Acolaid systems also outperform the equivalent systems provided by our major competitors in terms of reliability, functionality and support.

Find out more

Contact Idox group Contact info@idoxgroup.com for more information.