Uniform Application Consultancy
Support for Uniform implementation – and beyond.
We'll provide the support you need at any stage to ensure that your core team can configure and maintain your Uniform solution to meet your business requirements, and that your users can make effective use of the solution's functionality.
Advisory services at implementation or a major upgrade
The success of your Uniform implementation or upgrade matters to us, which is why we strongly recommend you take advantage of our advisory application consultancy services as a minimum. Your Application Consultant will:
- Guide your core team through configuration requirements.
- Help them apply the training they've received through our training services.
- Help match the system's capabilities to your business processes.
- Provide guidance on creating customised reports and document templates.
Hands-on support to meet your needs
If you need a greater level of implementation support, we can provide a package of more hands-on services, such as:
- Taking responsibility for configuring your system.
- Creating code lists and setting up security.
- Creating effective management reports.
- Being present at your site on your go-live date to offer ad hoc support to users.
Continuing to make the most of Uniform
We can carry out a functional system audit on a regular or occasional basis, to help you optimise use of your Uniform solution. Your Application Consultant will:
- Review your business use of the system.
- Advise you on best practice for getting maximum benefit.
- Provide you and your users with efficiency tips and tricks.
- Tell you about any recent enhancements that have been made.
Strategic Annual Review (StAR)
The Idox group StAR service is a comprehensive functional and technical healthcheck. It produces a documented plan for ongoing improvement of your Uniform solution. Find out more about StAR.
Find out more
Contact customerservices@idoxgroup.com
for more information.
